University of Oregon

FAQ

Website

  • Q. What is the best browser in which to view police.uoregon.edu content?
  • A. The latest versions of Internet Explorer or Mozilla (recommended) are ideal for browsing. All these browsers provide adequate security features for filing secure online forms. If you seek further information on police.uoregon.edu security, see the disclaimers page. For further computing help, see the Computing Center website.
  • Q. How do I find what I am looking for on police.uoregon.edu?
  • A. Try the Search page. You can easily access this under the Navigation menu on the left side of the page. If you are having trouble getting the information you need, please do not hesitate to contact the University of Oregon Police Department via phone 541-346-2919 (Dispatch Non-Emergency) or e-mail. A list of department employees along with their areas of expertise is located on the Department Contacts page.

Billing

  • Q. What forms of payment do you take?
  • A. Key deposits may only be in cash or check, however, as they are refundable upon return of the key.
  • Q. Can I make a payment over the phone?
  • A. No, sorry.
  • Q. Where do I pay?
  • A. Please visit Room 11 on the ground floor of the EMU for all transactions.

Vehicle

  • Q. My car's broken down! What do I do?
  • A. Call Parking and Transportation at 541-346-5444 and report the incident. They will assist you in getting the vehicle moved to a secure location. UOPD does not allow inoperable vehicles to be left on university property.
  • Q. My car's battery has died.
  • A. Parking and Transportation will assist in "jump starting" vehicles parked on campus, provided an officer is available and that the vehicle owner is the one requesting assistance.
  • Q. I locked my keys in my car! Can you unlock it for me?
  • A. UOPD does not unlock cars or provide tools for unlocking. Please request roadside assistance through your car insurance provider or a tow company.

Building Access

  • Q. My key is bent. What should I do?
  • A. If your key is bent, simply bring it Room 11 on the ground floor of the EMU with your University ID to request a replacement. In the case of damaged or otherwise non-functional keys, the University Access Coordinator will replace the key at no additional cost, provided that the original is returned. A replacement will take one to two business days to be prepared, at which point you will need to Room 11 on the ground floor of the EMU to pick up the replacement key.
  • Q. My card access stopped working. How do I fix that?
  • A. If you previously had card access but it has stopped working, there are two probable situations. The most likely one is that your card access expired. The University Access Coordinator will be able to verify the status of your card for you. If the card has expired, simply contact your department to request new authorization for your card access. This will be processed basically as if it were a new application. If you recently replaced your University ID card, then your card's encoding will have changed. Please visit Room 11 on the ground floor of the EMU with your ID in hand to inform the Access Coordinator of the change; using your card, they will update your access authorization. If you need to use your card access immediately, please inform the staff member who assists you. In any other situation, simply visit Room 11 on the ground floor of the EMU to speak with the building access coordinator, who will assist you in troubleshooting the situation.
  • Q. My card or key isn't working and I need to get in right away!
  • A. In situations where you need immediate access and you just discovered an access issue, please contact the University of Oregon Police Department immediately at 541-346-2919. We will have record of your access authorization, and may be able to send an officer to assist you in accessing the building. We request that during the next regular business day, you visit the office to try to resolve the issue as soon as possible.
  • Q. How do I get access to a University building? A. For keys or card access to a University building, please contact your department's office for their procedure for establishing authorization. UOPD cannot give you access to a building without prior authorization from a department.

Personal Safety

  • Q. What should I do if someone is harassing me?
  • A. Contact our office, 541-346-2919, and speak with an officer. A public safety officer can help you assess the situation and offer suggestions to help resolve the problem. It is better to notify our office and ask for help then try to handle things alone.
  • Q. What should I do if I'm afraid to walk across campus at night?
  • A. If walking around campus in the evening, it's recommended that you walk with a friend or in groups. Please avoid dark areas. Stay in well-lit pathways closer to streets and main walk-ways. Become familiar with emergency call box locations. Don't walk alone, if you can't find a friend to walk with, call the Assault Prevention Shuttle or our office for an escort.

Bicycling

  • Q. Do I have to register my bicycle?
  • A. Yes, bicycles on campus must be registered. Bicycle registration is free and the registration system provides a valuable service to owners and the University. For help with bicycle registration, please contact the UOPD office.
  • Q. Is bicycle theft a problem on campus and do I need to worry about locking my bike?
  • A. Bicycle theft can be a problem anywhere. Be safe and secure your bike to protect your investment.